FREQUENTLY ASK QUESTIONS
Q. Who is Arise Virtual Solutions?
A. Arise handles the grunt work. They hit the pavement in search of large corporations (Fortune 20 to Fortune 500) that would like to outsource their customer service, sales, or technical support positions for you to service. Arise has been in business since 1994, is accredited, and is rated A+ by the Better Business Bureau. Arise has been featured on many major news networks including CNN, Good Morning America, Fox News, and much more. They are also a part of Michelle Obama's Joining Forces initiative, which is working to bring 100,000 jobs to veterans in need. If you want to be part of something bigger than yourself, be a part of Arise.
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Q. What does the work involve?
A. First and foremost, there is NO cold calling involved. You would handle inbound calls that have been routed from the clients’ phone systems to your phone at your house. You have the choice and pick the clients you would like to service. You will answer the call and service the customer while you are logged into the clients’ proprietary software on your computer. You will need a plain old telephone line (no voicemail or call waiting) and high-speed internet. You will work with the customer to resolve any concerns and provide them the information they need, then move on to the next call. Simple, right? Once you become a Client Support Professional, you can check the “Opportunity Page” on your portal to learn about the client programs and call types available.
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Q. Whom will I work for?
A. Some of our clients include some of the best-known companies on the Fortune 500 list, including Carnival Cruise Lines, Disney, Intuit, etc.
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Q. How many client opportunities are available at any given time?
A. Arise offers a large selection of year-round opportunities. On average, there are approximately seven different opportunities posted on the Arise portal that you can choose from.
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Q. Will I be your employee?
A. Our team members or CSP's, are independent contractors of Rise & Shine Outsourcing, Inc. You will receive 1099 for your prior year’s compensation. You must pay for all your own taxes. There are quite a few tax perks for being an independent contractor. Check with your local tax advisor for more information regarding tax perks.
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Q. Can I have another job while I provide services for Arise clients?
A. Yes, you certainly can! You have the freedom to work for other companies while you provide services to Arise Clients. However, we do expect our Client Support Professionals to honor their scheduled commitments to our clients and meet all performance standards.
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Q. Can a Client Support Professional provides service on a part-time basis and service more than one client application?
A. To maintain proficiency Client Support Professionals service each of their clients for no fewer than 15 hours each week as specified in the Statement of Work. However, each client’s minimum weekly hour requirement varies. Many Client Support Professionals work at least 25 hours a week to have the opportunity to serve two clients.
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Q. How will I be paid?
A., You will be paid on the 15th and 30th of every month via direct deposit. Or if you prefer via paper check. If those dates fall on a weekend or holiday, you will be paid the next business day.
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Q. I want to do this full-time. Can this be competitive to a full-time job in a brick and mortar office?
A. The simple answer is, yes it can. The clients all have different pay structures that range from paying per minute, per call, or per hour. You can earn anywhere from $8 an hour to $12 an hour depending on the client you choose to work for.
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Q. How many hours can I work and how much money can I make?
A. The more clients you service the more money you can make. All the clients have a minimum hour requirement which is usually 15 or 20 hours a week. You must work that to continue servicing that client under the terms of the Statement of Work (‘SOW”). There are clients that have a weekly cap of 60 hours so if you’re making on average $9.00 an hour times 60 hours you would earn $540 in a week. On the other hand, if you work 15 hours and make $9.00 an hour you would earn $135 that week. It is totally up to you. The hours available for a specific client will be outlined in the Opportunity Announcements you receive once you complete the Admissions Process.
Q. How long will it take before I can start earning money?
A. You will need to complete the admissions process, which can take as little as one day or as long as a week depending on how quickly you move through the steps. Once you pick your client, all that is left is your training and then you are earning money. The length of the training course varies from each client, so you will be able to find one to suit your needs. Training normally lasts between 2-10 weeks.
Q. Will I be paid for the time I spend on the client certification courses?
A. Arise does not compensate its Independent Business Owners for the time Client Support Professionals spend on client certification courses, as it is considered that the knowledge obtained while attending the certification course will benefit the CSP. Some clients offer paid training for a portion of the training.
Q. How much is the Background Check?
A. The cost of this background check is $9.99. You are not required to pay this fee until your application has been approved.
Q. What would disqualify me as a candidate on the Background check?
A. Felony or certain misdemeanor convictions, pleaded guilty, no contest, deferred or probation before judgment, or had adjudication withheld, Disposition of No Contest/no lo contendre on felony or certain misdemeanor charges and Record of pending or outstanding warrants.
Misdemeanor Records: Any records that are classified under any of the following elements:
• Theft / Common Theft (of any kind)/shoplifting
• Possession of drugs
• Prostitution
• Vandalism
• Obstructing justice
• Disorderly conduct
• Assault / Battery
• Breach of the Peace
• Computer Crimes or breaches
If you have any records involving the above with dispositions of guilty, convicted, no contest / nolo contendere, adjudication withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, you will not pass.
Q. What is the approximate total investment for the admissions process? Because you are considered an INDEPENDENT CONTRACTOR there some fees that you are required to pay to get started. **Remember you are your own business owner.
1. National Background Check Fee ($9.99)
2. Client certification programs ($12.99 -$249) These are highly specialized, instructor-led online courses. These courses are required by clients and provide details about the client’s systems and the requirements of the program. You are not required to pay this fee until you complete (and pass) the background check.
3. High-Speed Internet Access (varies)
4. Phone Equipment -One USB Headset for Training and one headset for your home phone line (*varies*)
5. Dedicated no-frills Phone Line (varies)
** Client program certification course costs vary based on the length and complexity of the
program and class. Please note also that each client has its own certification cost and
requirements. **
Q. Why do Arise charge for Client Certification courses?
A. Client certification courses carry a fee to cover Arise’s expenses in technology, course design, and maintenance/updates. Agents are considered contractors that provide a service to Arise and its clients. Arise charge agents for the use of their internal resources. Also, the certification fee is used to create your access to the client's secure infrastructure and your logins for the client system so you can work from home. You are not required to pay this fee until you complete (and pass) the background check.
Q. Is there a service fee to enter a business relationship (work under company) with Rise & Shine Outsourcing, Inc.?
A. Yes, Independent Contractors' service fees to work under our company are $54.95 per invoice; per client work. Arise charges each IBO a CSP service fee of $19.75 twice a month. By partnering with Rise & Shine Outsourcing, Inc we make your life stress free with our low service fees for our CSP’s is $19.75 Arise Platform Fee + $35.00 IBO Fee Per Invoice. The fee is for all the background work that we do for our contractors. Such as for you to gain access to the Arise platform, various support resources, a constant flow of Client Program Opportunities and for payroll processing. No CSP is charged the fee until the first invoice period after they begin providing customer interaction services to the client.
Q. Are there any other incentives for joining the Rise & Shine Outsourcing, Inc?
A. Yes. We offer a CSP referral program where current and active CSP's may receive $50 per referral to our company if the referral goes through the whole admissions and training process and stay active 60 days.
Q. What is all the equipment needed to work from home?
A. The equipment you will need to be successful in working with our company is:
1. Internet Service
2. A working Computer
3. Home Phone Service
4. USB Headset with Microphone and Noise Cancellation (for training)
5. Headset with Dial-pad (for Production)
***Most importantly, you will need a quiet workspace free of distractions.
Minimum Computer Requirements:
Windows 8 or 10 required. Some clients will allow Mac OS. Most clients asked for Windows 10.
Processor: 1.4 GHz or better (2 GB RAM or better RECOMMENDED) If upgrading from a slower processor, consider purchasing a new system. It is usually more cost-effective.
CD-ROM: 48X Speed CD-ROM R/W, R/W DVD, or a 3 1/2 Sound Card & Speakers: 32-bit sound card and, a 17 inch or larger monitor.
Internet Connectivity
Requirements:
High-Speed Broadband internet providers such as Cable or DSL internet services are required. Dial-Up, Wireless, and Satellite internet services are not permitted.
Landline or VOIP Phone Required
You may not use a cell phone to provide service. This phone line must be dedicated to your business with no special features such as call waiting, caller ID, voice messaging/answering machines, or fax services. You will need to have this dedicated land-line in place by the time you start your first client certification course.
Laptop Requirements:
You can use your laptop to service clients if your laptop meets the minimum computer requirements. Remember, you may not use any wireless connections at any time to provide service. Your laptop must be hard-wired to a supported internet connection.